Privacy Policy

Effective Date: 01/01/2025

Music City Outdoor Lighting LLC725 Cool Springs Blvd #600Franklin, TN 37067615-905-1905https://musiccityoutdoorlighting.com/

At Music City Outdoor Lighting, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information, including compliance with A2P messaging standards. By accessing our website or using our services, you agree to the terms outlined below.

1. Information We Collect

We collect personal information to provide the best services possible. Information collected includes:

Personal Information: Name, phone number, email address, and service preferences.
Automated Information: IP addresses, browser type, and pages visited on our website.
A2P Messaging Data: Phone numbers used for text notifications, such as appointment reminders or promotional messages.

2. How We Use Your Information

We use your information for purposes including but not limited to:

Scheduling and confirming appointments.
Sending A2P-compliant text messages, including updates, service notifications, and promotions.
Improving our website and services through analytics.
Responding to inquiries or requests submitted through our contact forms.

3. A2P Messaging Compliance

By providing your phone number, you consent to receive text messages related to our services.

Opt-Out: To stop receiving text messages, reply “STOP” at any time.
Message and Data Rates: Standard message and data rates may apply.
Frequency: Messages will only be sent as needed for service updates, appointment confirmations, or promotions.

4. Data Sharing

We do not sell or rent your personal information. We may share your data with trusted third parties, such as payment processors or scheduling software providers, to deliver our services effectively.

5. Data Security

We take appropriate security measures to protect your information from unauthorized access, loss, or misuse. While no system is completely secure, we employ encryption, secure servers, and firewalls to safeguard your data.

6. Your Rights

You have the right to:

Access and review your personal information.
Request corrections to inaccurate data.
Withdraw consent for marketing communications.

To exercise your rights, contact us at info@musiccityoutdoorlighting.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website, and any significant changes will be communicated to you directly if necessary.

10. Contact Us

For questions about this Privacy Policy, please contact us:

Phone: 615-905-1905
Email: info@musiccityoutdoorlighting.com
Address: 725 Cool Springs Blvd #600, Franklin, TN 37067

By using our website and services, you consent to this Privacy Policy.

Be sure to check out our Terms & Conditions.

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING

DATA

Music City Outdoor Lighting (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address • Payment information when you make a purchase or request a quote • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately.

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply “HELP” for assistance or contact us at info@musiccityoutdoorlighting.com
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing emails by clicking “unsubscribe” in our emails
Opt-out of SMS messages by replying “STOP”
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Music City Outdoor Lighting LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us